Pengaruh Kualitas Layanan Internal terhadap Kepuasan Karyawan Studi pada Karyawan PT. Pegadaian (Persero) Kantor Wilayah IV Balikpapan dan PT. Pegadaian (Persero) Kantor Cabang Kawi Balikpapan
| Main Authors: | , Indra Aria Pratama, , Risa Virgosita, S.E., M.Sc. |
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| Format: | Thesis NonPeerReviewed |
| Terbitan: |
[Yogyakarta] : Universitas Gadjah Mada
, 2013
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| Subjects: | |
| Online Access: |
https://repository.ugm.ac.id/118287/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=58231 |
Daftar Isi:
- The purpose of this study to measure the independent variables (internal service quality) predict the dependent variable (employee satisfaction) at employee of PT. Pegadaian (Persero) Regional Office IV Balikpapan and PT. Pegadaian (Persero) Branch Office Kawi Balikapan. This study using methods to measure of questionnaire with validity and reliability testing. Besides that F test, R Â2 test and simple regression analysis, used to test the hypothesis in this study. Source of data derived from questionnaire distribution, some of the data, and review of the literature. Results from simple regression analysis is that there is a positive and significant effect of the independent variables are internal service quality to the dependent variable are employee satisfaction with a significance value of 0000 (<0.05). While the value of Adjusted R Square is 0.561, it means that 56.1% of variance of employee satisfaction variable (Y) can be explained by the variable internal service quality. The remaining (100% - 56.1% = 43.9%) is explained by reasons other than the model.