ANALISIS TINGKAT KEPUASAN PASIEN RAWAT JALAN ATAS KUALITAS LAYANAN INSTALASI FARMASI RUMAH SAKIT YAKKUM EMANUEL PURWAREJA - KLAMPOK MENGGUNAKAN METODE SERVQUAL
| Main Authors: | , WIDDY KURNIAWAN SANTOSO, , Drs. Riswaka Sudjaswadi, SU., Apt. |
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| Format: | Thesis NonPeerReviewed |
| Terbitan: |
[Yogyakarta] : Universitas Gadjah Mada
, 2012
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| Subjects: | |
| Online Access: |
https://repository.ugm.ac.id/100888/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=57775 |
Daftar Isi:
- Medical service companies are growing rapidly both in quantity and quality. As the industry is getting more competitive, companies are required to always improve the service quality. Therefore, the Pharmacy Unit of Yakkum Emanuel Hospital which is a supporting medical unit is demanded to give an optimal service to its patients. The recapitulation of the complaint box in February 2001 showed that 50% patients (10 patients) filling their prescriptions at the Pharmacy Unit of Yakkum Emanuel Hospital often complain the long waiting time from the time they give their prescriptions until the medicine is prepared and administered to them