PERAN KOMUNIKASI INTERPERSONAL DALAM UPAYA MENINGKATKAN KUALITAS PELAYANAN PERPUSTAKAAN
| Main Author: | Nurhayani, Nurhayani; Pegawai pada Fakultas Tarbiyah dan Ilmu Keguruan UIN Sumatera Utara |
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| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
Pusat Perpustakaan UIN Sumatera Utara
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| Subjects: | |
| Online Access: |
http://library.uinsu.ac.id/journal/index.php/iqra/article/view/98 http://library.uinsu.ac.id/journal/index.php/iqra/article/view/98/80 |
Daftar Isi:
- The quality of library services is strongly influenced by the quality of librarians as implementers. Quality of the librarian is determined by educational background (skills), personality and communication skills. Interpersonal communication skills are very important for librarians, because in information service activities librarian is dealing directly with the users of the library