Measuring Logistics Performance (A CASE STUDY AT PT. XYZ CARGO, SURABAYA, INDONESIA)
| Main Authors: | Maukar, Anastasia L., Dewi, Dian Retno Sari |
|---|---|
| Format: | Proceeding PeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2009
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| Subjects: | |
| Online Access: |
http://repository.ukwms.ac.id/id/eprint/34533/1/19pi-Measuring-logistics_performance_.pdf http://repository.ukwms.ac.id/id/eprint/34533/ |
Daftar Isi:
- Over the last two decades, logistics service providers have become important players in many chains and industries. PT. XYZ Cargo, Surabaya , one of the 3PL (third party logistics) company in Indonesia, provides air freight, sea freight, custom brokerage, logistics- supply chain management, project cargo, domestics, warehousing and distribution, and personal and industrial removal. This company realizes that it is needed to assess its logistics performance, in order to gain enhanced competitiveness, better customer care and increased profitability. Based on a literature survey, this paper attempts to develop logistics performance measurement for this company. In design the performance measurement, there are several steps: determine the company success factor (KPI), performance measurement grid, the selection of measure, audit and implementation of measures. In this research, the emphasis is on performance measures dealing with quality, cost, delivery, and flexibility in logistics based on Schoensleben's model (2004). Each criterion consists of several measured factors that are chosen from several literatures or models.