The Influence of Pharmacy Service Quality, Pharmacist’s Competence, And Medication Availability for Patient Satisfaction
| Main Authors: | HANDAYANY, GEMY NASTITY, BUDIYANTO, BUDIYANTO, RIYADI, SLAMET |
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| Format: | Article PeerReviewed application/pdf |
| Bahasa: | eng |
| Terbitan: |
, 2017
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| Subjects: | |
| Online Access: |
http://repository.stiesia.ac.id/2716/1/JURNAL%20ONLINE%20GEMY%20NASTITY%20HANDAYANY.pdf http://repository.stiesia.ac.id/2716/ http://www.iosrjournals.org/ |
Daftar Isi:
- This study aimed to examine the influence of pharmacy service quality for patient satisfaction, the pharmacist competence toward patientsatisfaction, the pharmacist competence toward the availability of medication, and the impact of medication availabity for patient satisfaction. The research population were 1,378 patients visiting a pharmacy per month; and the sample consisted 310 respondents. As a result, this study found that the quality of pharmacy service and pharmacist competence significantly influenced the availability of medication in the pharmacy. While the quality of pharmacy services has a significant effect on patient satisfaction. However, the pharmacist competence had no significant effect for patient satisfaction. Last, the availability of medication was significant to influence patient satisfaction.