Daftar Isi: ANALISIS PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN MAHASISWA DIPLOMA 3 STIESIA SURABAYA

Main Author:	RANGGA, YOSEPH DARIUS PURNAMA
Format:	Thesis NonPeerReviewed application/pdf
Bahasa:	eng
Terbitan:	, 2008
Subjects:	HD28 Management. Industrial Management
Online Access:	http://repository.stiesia.ac.id/1501/1/PENDAHULUAN.pdf http://repository.stiesia.ac.id/1501/2/ABSTRAK.pdf http://repository.stiesia.ac.id/1501/3/BAB%201.pdf http://repository.stiesia.ac.id/1501/6/BAB%202.pdf http://repository.stiesia.ac.id/1501/4/BAB%203.pdf http://repository.stiesia.ac.id/1501/5/BAB%204.pdf http://repository.stiesia.ac.id/1501/7/BAB%205.pdf http://repository.stiesia.ac.id/1501/8/DAFTAR%20PUSTAKA.pdf http://repository.stiesia.ac.id/1501/9/LAMPIRAN.pdf http://repository.stiesia.ac.id/1501/

Daftar Isi:

College as organization which giving service in the form of service, claimed to continuously to improve its service [so that/ to be] as according to requirement and desire of consumer in this case student. tight emulation among college race the each college to progressively to improve service and its its can net student as many as possible. This research aim to to know factors any kind of influencing decision of student in chosening college specially in STIES/A Surabaya. Besides this research also have an eye to to test hypothesis what is price factor !price represent most influencing factor of decision of student in chosening study in University of Dr. Soetomo Surabaya. Result of finding in field indicate that factor influencing of satisfaction of service university student in D3 STIES/A that is tangibles factor, reliabity factor, responsiveness factor, assurance factor, and empathy factor. Among the factor which most influencing is reliabity factor.