ANALISIS KINERJA INSTALASI FARMASI RSU DAERAH X DENGAN PENDEKATAN BALANCED SCORECARD PADA PERSPEKTIF PROSES BISNIS INTERNAL
| Main Author: | Sulistyaningrum, Indriyati Hadi |
|---|---|
| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
e-Publikasi Ilmiah Fakultas Farmasi Unwahas Semarang
, 2015
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| Online Access: |
http://publikasiilmiah.unwahas.ac.id/index.php/ilmuFarmasidanklinik/article/view/1346 http://publikasiilmiah.unwahas.ac.id/index.php/ilmuFarmasidanklinik/article/view/1346/1451 |
Daftar Isi:
- ABSTRACT Balanced Scorecard offers the solution for comprehensive performance measurement in a public organization such as a hospital. The purpose of this study is to evaluate the department of pharmacy of RSUD X performance using a balanced scorecard approach refers to internal business perspective. The object of this study is pharmacy department of RSUD X as government district hospitals. This study is a descriptive non-experimental. Data were collected prospectively. The qualitative data obtained through questionnaires and in-depth interviews with the Chief of Pharmacy Department of RSUD X. The quantitative data are dispensing time, drug availability level and interconnection out-patient, obtained through direct observation and surveys on drugs in outpatient prescription. The result showed that the average dispensing times for compounded and non-compounded prescriptions are 21 and 15 minutes respectively. The average of drug availability level in 2012 was 98%. The general interconnection out-patients were at 99%. Therefore, it can be concluded that pharmacy department performance level of RSUD X was categorized in “sufficient criteria”, with some suggestions for improvement. Key words: Performance analysis, balanced scorecard, pharmacy department, RSUD X.