KUALITAS LAYANAN DAN KEPUASAN PELANGGAN DI BANK JATIM CABANG UTAMA SURABAYA
| Main Author: | Purnomolastu, Norbertus |
|---|---|
| Format: | Article PeerReviewed application/pdf |
| Terbitan: |
Program Studi Ilmu Ekonomi dan Studi Pembangunan, Fakultas Ekonomi, Universitas Surabaya
, 2001
|
| Subjects: | |
| Online Access: |
http://repository.ubaya.ac.id/5282/1/Kualitas%20Layanan_Abstrak_2001.pdf http://repository.ubaya.ac.id/5282/2/Kualitas%20Layanan_2001.pdf http://repository.ubaya.ac.id/5282/ |
Daftar Isi:
- It is presumed that the service quality and satisfaction of consumers influenced the way that the relationship between consumer and service firm evolved. Bank Jatim is an financial symbolic system of local governments. This research is intended to recognize factors that influence the service quality and satisfaction level of depositors at Bank Jatim main branch, Surabaya in 2000. The data that are used, the primary data, are questionaries distribused to depositors at bank Jatim - main branch which are registered September 2000 with stratum sampling method.