PERBAIKAN KUALITAS LAYANAN PADA MESIN ATM DENGAN MEMPERHATIKAN ASPEK HCI (HUMAN COMPUTER INTERACTION)
| Main Authors: | Laurendho, Mikky Ferdhian, Meitha, Rosita, Pawitra, Theresia |
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| Format: | Proceeding PeerReviewed application/pdf |
| Terbitan: |
, 2006
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| Subjects: | |
| Online Access: |
http://repository.ubaya.ac.id/383/1/Laurendho_Perbaikan%20Kualitas%20Layanan_Abstract_2006.pdf http://repository.ubaya.ac.id/383/2/Laurendho_Perbaikan%20Kualitas%20Layanan_2006.pdf http://repository.ubaya.ac.id/383/3/Laurendho_Perbaikan%20Kualitas%20Layanan_References_2006.pdf http://repository.ubaya.ac.id/383/ |
Daftar Isi:
- Automatic Teller Machine is one of bank facilities in helping cash and non-cash transactions. Lack of clear information from ATM is one important factor that makes customers dissatisfied There fore ATM facility should be improved in order to satisfy the customers The first step of this research is to compare the appearance (ergonomic point of view) of ATM Y and ATM X by distributing questionnaires to the respondents. We used Human Computer Interaction approach in evaluating both ATM. We conducted usability analysis, benchmarking. Multivariate Analysis of Variance and quadrant analysis for elaborating the strengths and weaknesses. From this research, we concluded that the users are more comfortable with ATM Y than ATM X Therefore, the appearance of ATM X should be re-designed in order to make the users more comfortable. We used Quality Function Deployment in improving the color combination of background-text, steps of transaction process, and also the writing of information. In order to evaluate the new design, we used paper prototype. After the paper prototype testing, we could conclude that users ore more comfortable to the new design of ATM X than the previous one. Keywords :ATM, Usability, Human Computer Interaction