The new management system ISO 21001:2018: What and why educational organizations should adopt it
| Main Author: | Wibisono, Eric |
|---|---|
| Format: | Article PeerReviewed application/pdf |
| Terbitan: |
, 2018
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| Subjects: | |
| Online Access: |
http://repository.ubaya.ac.id/36836/1/Conf%20paper%20ISO%2021001%20%2D%20Eric%20Wibisono.pdf http://repository.ubaya.ac.id/36836/ |
Daftar Isi:
- The International Organization for Standardization (ISO) recently published a new management system standard ISO 21001:2018. This standard outlines the requirements for educational organizations and is intended for such organizations than the more commonly used ISO 9001:2015 quality management system. This paper aims to compare both standards and study their similarities and differences to evaluate whether the new standard is more suitable for educational organizations. After employing qualitative analysis to directly compare the two standards in terms of breadth, depth and terminologies, it was found that while both standards use the same high-level structure, ISO 21001:2018 is broader and deeper than ISO 9001:2015 with more lower-level clauses. The terms used in the new standard are also very specific for education such as learner, curriculum, courses, learning outcomes, assessment, grades, etc. In addition, it also acknowledges that the customers of education are actively involved in the process therefore intensive communication should be maintained. Observing these findings, we conclude that educational organizations should be better off adopting this new standard.