How the Kano model contributes to Kansei engineering in services
| Main Authors: | Hartono, Markus, Tan , Kay Chuan |
|---|---|
| Format: | Article PeerReviewed application/pdf |
| Terbitan: |
Taylor & Francis
, 2011
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| Subjects: | |
| Online Access: |
http://repository.ubaya.ac.id/3262/7/Hartono_Tan_How%20the%20Kano_Abstract_2011.pdf http://repository.ubaya.ac.id/3262/8/Hartono_Tan_How%20the%20Kano_2011.pdf http://www.tandfonline.com/doi/abs/10.1080/00140139.2011.616229 http://repository.ubaya.ac.id/3262/ |