PERAN GREEN TRUST MEMEDIASI PENGARUH GREEN PERCEIVED VALUE DAN KEPUASAN KONSUMEN TERHADAP GREEN REPURCHASE INTENTION
| Main Authors: | Pratiwi, Ni Nyoman Nuristiana, Yasa, Ni Nyoman Kerti |
|---|---|
| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana
, 2019
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| Online Access: |
https://ojs.unud.ac.id/index.php/Manajemen/article/view/50571 https://ojs.unud.ac.id/index.php/Manajemen/article/view/50571/32662 |
Daftar Isi:
- Green repurchase intention merupakan kecenderungan konsumen untuk melakukan pembelian kembali terhadap produk ramah lingkungan yang sama pada masa mendatang. Tujuan penelitian ini adalah untuk mengetahui pengaruh green perceived value, kepuasan konsumen, serta green trust terhadap green repurchase intention. Penelitian ini dilakukan pada pelanggan produk Tupperware di Kota Denpasar. Sampel yang digunakan adalah 100 responden, dengan metode purposive sampling. Pengumpulan data menggunakan kuesioner. Teknik analisis data yang digunakan adalah analisis jalur serta uji sobel. Berdasarkan hasil analisis ditemukan bahwa green perceived value, kepuasan konsumen, serta green trust berpengaruh positif signifikan terhadap green repurchase intention, secara langsung dimana semakin tinggi green perceived value, kepuasan konsumen dan green trust akan meningkatkan green reuprchase intention pada produk tersebut. Green perceived value dan kepuasan konsumen secara tidak langsung dapat mempengaruhi green repurchase intention melalui green trust, yang artinya pengaruh green trust akan semakin besar apabila diikuti dengan peningkatan green perceived value dan kepuasan konsumen. Kata kunci : green perceived value, kepuasan konsumen, green trust, green reuprchase intention
- Green repurchase intention is the tendency of consumers to repurchase the same environmentally friendly products in the future. The purpose of this study was to determine the effect of green perceived value, customer satisfaction, and green trust on the green repurchase intention. This research was conducted on Tupperware product customers in Denpasar. The sample used was 100 respondents, with purposive sampling method. Path analysis and sobel test were used. Based on the results of the analysis that green perceived value, customer satisfaction, and green trust have significant positive effect on green repurchase intention directly which the higher green perceived value, consumer satisfaction and green trust will increase green repurchase value on the product. Green perceived value and consumer satisfaction can indirectly affect green repurchase intention through green trust, means that the effect of green trust will be greater if followed by an increase in green perceived value and customer satisfaction. Keywords: green perceived value, consumer satisfaction, green trust, green reuprchase intention