PERAN PERCEIVED RISK DALAM MEMEDIASI PENGARUH PERCEIVED QUALITY TERHADAP PERCEIVED VALUE
| Main Authors: | Adnyani, Desak Ayu Made Eva Suari, Sukaatmadja, I Putu Gde |
|---|---|
| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana
, 2019
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| Online Access: |
https://ojs.unud.ac.id/index.php/Manajemen/article/view/50302 https://ojs.unud.ac.id/index.php/Manajemen/article/view/50302/32651 |
Daftar Isi:
- Tujuan penelitian ini adalah untuk menguji peran perceived risk dalam memediasi pengaruh perceived quality terhadap perceived value pada nasabah LPD Desa Adat Jro Kuta Pejeng. Populasi penelitian ini adalah LPD Desa Adat Jro Kuta Pejeng yang tinggal di daerah Desa Pejeng. Sampel sebanyak 110 reponden ditentukan menggunakan metode purposive sampling. Metode pengumpulan data menggunakan metode angket berupa kuesioner. Teknik analisis yang digunakan adalah teknik analisis jalur (analysis path) dan uji sobel. Hasil análisis menunjukkan bahwa perceived quality berpengaruh negatif signifikan terhadap perceived risk, perceived quality berpengaruh positif signifikan terhadap perceived value, perceived risk berpengaruh negatif signifikan terhadap perceived value, dan perceived risk berpengaruh positif signifikan sebagai mediasi pada pengaruh perceived quality terhadap perceived value. Kata kunci: perceived quality, perceived value, perceived risk
- The purpose of this study was to examine the role of perceived risk in mediating the effect of perceived quality on perceived value on customers of LPD Adat Jro Kuta Pejeng Village. The population of this study was LPD Adat Jro Village Kuta Pejeng who lived in the Pejeng Village area. A sample of 110 respondents was determined using the purposive sampling method. Methods of data collection using the questionnaire method in the form of a questionnaire. The analysis technique used is path analysis technique (analysis path) and sobel test. The results of the analysis show that perceived quality has a significant negative effect on perceived risk, perceived quality has a significant positive effect on perceived value, perceived risk has a significant negative effect on perceived value, and perceived risk has a significant positive effect as a mediation the effect of perceived quality on perceived value. Keywords: perceived quality, perceived value, perceived risk