PERAN WORD OF MOUTH DALAM MEMEDIASI HUBUNGAN BRAND AWARENESS DENGAN PURCHASE INTENTION
| Main Authors: | krisyanti, A.A Istri Wimas, Rahanatha, Gede Bayu |
|---|---|
| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana
, 2019
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| Online Access: |
https://ojs.unud.ac.id/index.php/Manajemen/article/view/46808 https://ojs.unud.ac.id/index.php/Manajemen/article/view/46808/31166 |
Daftar Isi:
- Tujuan dari penelitian ini untuk menguji pengaruh brand awareness terhadap purchase intention melalui word of mouth pada calon konsumen Maybelline. Penelitian ini dilakukan di Kota Denpasar dengan responden sebanyak 110 orang. Pengumpulan data dengan penyebaran kuesioner dan diukur menggunakan skala Likert. Teknik analisis yang digunakan adalah path analysis, uji sobel dan uji VAF. Hasil penelitian menemukan bahwa brand awareness berpengaruh positif dan signifikan terhadap purchase intention, brand awareness berpengaruh positif dan signifikan terhadap WOM, WOM berpengaruh positif dan signifikan terhadap purchase intention, serta WOM mampu memediasi pengaruh brand awareness terhadap purchase intention. Implikasi praktis dalam penelitian ini yaitu Manajemen Maybelline dapat meningkatkan periklanannya, melakukan promosi seperti melakukan pemberian kupon kepada konsumen jika merekomendasikan untuk membeli produk Maybelline pada temannya, serta melakukan penguatan image-nya agar dimata konsumen. Kata Kunci: brand awareness, word of mouth, purchase intention
- The purpose of this study is to examine the effect of brand awareness on purchase intention through word of mouth on prospective Maybelline consumers. This research was conducted in Denpasar City with 110 respondents. Data collection by distributing questionnaires and measured using a Likert scale. The analysis technique used is path analysis, sobel test and VAF test. The results found that brand awareness has a positive and significant effect on purchase intention, brand awareness has a positive and significant effect on WOM, WOM has a positive and significant effect on purchase intention, and WOM is able to mediate the influence of brand awareness on purchase intention. The practical implication in this research is that Maybelline Management can increase its advertising, carry out promotions such as giving coupons to consumers if they recommend buying Maybelline products to their friends, as well as strengthening their image to the eyes of consumers. Keywords: brand awareness, word of mouth, purchase intention