Pengaruh Service Excellence Training Bagi Staf Administrasi BAAK Politeknik Negeri Semarang Terhadap Service Excellence Skill
| Main Author: | Puswiartika, Dhevy |
|---|---|
| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
Tri Sentra Jurnal Ilmu Pendidikan
, 2014
|
| Online Access: |
http://jurnal.untad.ac.id/jurnal/index.php/Trisentra/article/view/2376 http://jurnal.untad.ac.id/jurnal/index.php/Trisentra/article/view/2376/1550 |
Daftar Isi:
- This research intended to understand the effect of service excellence training for administrative staffs of BAAK Politeknik X to service excellence skill. The number of participants who attented training were 8 administrative staffs. The results showed that service excellence training have a significant effect to service excellence skill. There was a difference between service excellence skill before and after service excellence training for administrative staffs of BAAK Politeknik X. This conclusion based on the z value = - 2,598 (p=0,009 ; p<0,05 ). Service excellence skill after service excellence training was higher than service excellence skill before service excellence training.