PSYCHOSOCIAL FACTORS AT PT E P I 123: SCREENING AND SOLUTIONS
| Main Authors: | Supriadi, Wendi; School of Business and Management – Institut Teknologi Bandung, Ginting, Henndy; School of Business and Management – Institut Teknologi Bandung |
|---|---|
| Format: | Article info eJournal |
| Bahasa: | eng |
| Terbitan: |
The Indonesian Journal of Business Administration
, 2022
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| Online Access: |
https://journal.sbm.itb.ac.id/index.php/IJBA/article/view/4139 |
Daftar Isi:
- PT. Epi123 receives strategy, it was introduced in 2015. The success of the strategy was felt less significant which is reflected in poor KPIs. Those KPIs were customer share other part and one on one ratio. There were other factors which have increased the turnover employee of 0.6%. There are many factors related to problems and the most important one might be the psychosocial factor.This research aimed to identify the profile of psychosocial factor, determine which one is the most significant related to the problem and to give recommendations to solve the problem. The review was conducted by administering a COPSOQ III survey and methodology with 45 scale dimensions of measurement. The Questionnaire showed acceptable validity and reliability; internal consistency (Cronbach’s ? > 0.5) and total items correlations (r values >0.138). The gap review which showed small mean gaps (0.001 to 1.490) factor was good and three dimensions have significant big gaps (0.150 to 2.850) factors that most related to the problem. Correlation those factors are significant to other dimensions. It means could be a trigger that will affect the employees’ performance and turnover, it is important to improve them with training and the organization change.Keywords: Survey, COPSOQ, Dimension, Psychosocial factor, Mean.