PENGARUH KUALITAS PELAYANAN KARYAWAN FRONT OFFICE TERHADAP KEPUASAN TAMU MENGINAP DI HOTEL THE AXANA PADANG
| Main Authors: | Mefri, Happy, Yuliana, Yuliana, Abrian, Youmil |
|---|---|
| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
Faculty of Tourism and Hospitality - Universitas Negeri Padang
, 2015
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| Online Access: |
http://ejournal.unp.ac.id/index.php/jhet/article/view/5498 http://ejournal.unp.ac.id/index.php/jhet/article/view/5498/4352 |
Daftar Isi:
- This study aims to determine the effect of service quality to the Front Office employee satisfaction Hotel guests staying at Axana Padang . This type of research is associative causal . The population in this study is the average number of guests staying ie 1,711 people per month . The number of samples in this study are numbered 95 people were taken using the formula Riduwan . The sampling technique is non-probability sampling , ( incidental sampling ) . Collecting data using a questionnaire based on Likert Scale which has proven its validity and reliability . Results of linear regression analysis sedarhana obtained F count with sig . 0.005 < 0.05 , then the variable can explain the variable service quality customer satisfaction significantly , with R Square of 0.083 . This means that service quality affects customer satisfaction by 8.3 % and 91.7 % influenced by other factorsKeyword: Quality, Service , Employee , Satisfaction , and Guests.V