Pengaruh Nilai Pelanggan terhadap Kepuasan Pasien VIP pada RSU Anutapura Palu
| Main Author: | Afriliawan, Dwi |
|---|---|
| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
Katalogis
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| Subjects: | |
| Online Access: |
http://jurnal.untad.ac.id/jurnal/index.php/Katalogis/article/view/3178 http://jurnal.untad.ac.id/jurnal/index.php/Katalogis/article/view/3178/2243 |
Daftar Isi:
- This research aims (1) to analyze the effect of customer value consisting of functional, social and emotional value on patient’s satisfaction at Anutapura Public Hospital, Palu, (2) to analyze the effect of functional value dimension on patient’s satisfaction at Anutapura Public Hospital, Palu, (3) to analyze the effect of social value dimension on patient’s satisfaction at Anutapura Public Hospital, Palu, (4) to analyze the effect of emotional value dimension on patient’s satisfaction at Anutapura Public Hospital, Palu. This research involves 96 patients as the sample. Based on the result of multiple linear regression, it shows that: (1) customer value consisting of functional, social and emotional value simultaneously perform positive and significant effects on patient’s satisfaction at Anutapura Public Hospital, Palu, (2) partially, functional value performs positive and significant effect on patient’s satisfaction at Anutapura Public Hospital, Palu, (3) social value performs positive but not significant effect on patient’s satisfaction at Anutapura Public Hospital, Palu, (4) emotiuonal value positive and significant effect on patient’s satisfaction at Anutapura Public Hospital, Palu