Lihat Juga

• THE APOLOGY STRATEGIES USED BY CUSTOMER SERVICE OFFICERS OF A LOCAL BANK IN SURABAYA
  oleh: Ruth, Amelia; English Department, Faculty of Letters, Petra Christian University, Surabaya, Indonesia, et al.
  Terbitan: (2017)
• Apology strategies used by airline officers in handling problems with passengers
  oleh: Maitimu, Natalia Gabriella Y.
  Terbitan: (2016)
• THE APOLOGY STRATEGIES USED BY A BUDGET HOTEL FRONT OFFICERS IN HANDLING CUSTOMER COMPLAINTS
  oleh: Talo, Vivere; English Department, Faculty of Letters, Petra Christian University, Surabaya, Indonesia, et al.
  Terbitan: (2016)
• THE APOLOGY STRATEGIES IN SIMULATED CLASSROOM SITUATIONS USED BY THE FEMALE AND THE MALE STUDENTS OF THE ENGLISH DEPARTMENT OF PETRA CHRISTIAN UNIVERSITY, SURABAYA
  oleh: Handoko, Venny Angelina; English Department, Faculty of Letters, Petra Christian University, Surabaya, Indonesia, et al.
  Terbitan: (2016)
• PERSUASIVE STRATEGIES USED BY AGUNG SEDAYU GROUP IN THE INFOMERCIAL, METRO TV
  oleh: Firmansyah, Iqbal; English Department, Faculty of Letters, Petra Christian University, Surabaya, Indonesia, et al.
  Terbitan: (2017)