Lihat Juga

• THE APOLOGY STRATEGIES USED BY CUSTOMER SERVICE OFFICERS OF A LOCAL BANK IN SURABAYA
  oleh: Ruth, Amelia; English Department, Faculty of Letters, Petra Christian University, Surabaya, Indonesia, et al.
  Terbitan: (2017)
• The Apology strategies used by a budget hotel front officers in handling customer complaints
  oleh: Talo, Vivere Loni
  Terbitan: (2015)
• APOLOGY STRATEGIES USED BY AIRLINE OFFICERS IN HANDLING PROBLEMS WITH PASSENGERS
  oleh: Maitimu, Natalia GY; English Department, Faculty of Letters, Petra Christian University, Surabaya, Indonesia, et al.
  Terbitan: (2017)
• THE APOLOGY STRATEGIES IN SIMULATED CLASSROOM SITUATIONS USED BY THE FEMALE AND THE MALE STUDENTS OF THE ENGLISH DEPARTMENT OF PETRA CHRISTIAN UNIVERSITY, SURABAYA
  oleh: Handoko, Venny Angelina; English Department, Faculty of Letters, Petra Christian University, Surabaya, Indonesia, et al.
  Terbitan: (2016)
• A TRAINING MATERIAL: A SOLUTION TO HELP FRONT OFFICE STAFFERS AND ATTRACT MORE CUSTOMERS FOR IBIS SURABAYA CITY CENTER HOTEL
  oleh: Esterina, Fransisca Vina; English Department, Faculty of Letters, Petra Christian University, Surabaya, Indonesia, et al.
  Terbitan: (2016)