Pengaruh Organizational Citizenship Behavior terhadap Persepsi Kualitas Karyawan dan Dampaknya pada Kepercayaan Konsumen Bidang Jasa di Surabaya
| Main Author: | Djati, S. Pantja |
|---|---|
| Format: | Article info eJournal |
| Bahasa: | eng |
| Terbitan: |
Fakutas Ekonomi Unika Widya Mandala Surabaya
, 2017
|
| Online Access: |
http://journal.wima.ac.id/index.php/JWMA/article/view/1184 http://journal.wima.ac.id/index.php/JWMA/article/view/1184/1118 |
Daftar Isi:
- The core of service activities lying on the value delivery, therefore emplyoee-consumer encounters needs an extra attention. Employee are company' integral part so its behavior will affect the whole service process.