Pengaruh Keadilan Distribusi, Prosedural dan Interaksional terhadap Kepuasan Konsumen Mahasiswa di Surabaya
| Main Author: | Wulani, Fenika |
|---|---|
| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
Fakutas Ekonomi Unika Widya Mandala Surabaya
, 2017
|
| Online Access: |
http://journal.wima.ac.id/index.php/JWMA/article/view/1126 http://journal.wima.ac.id/index.php/JWMA/article/view/1126/1577 |
Daftar Isi:
- This study examines the effect of distribution, procedural, and Interactional justice on customer satisfaction Data were collected from 183 students on 4 universities in Surabaya. This study finds that interactional and procedural justice has effect on customer satisfaction. However, this study that distribution justice has no effect on customer satisfaction.