Analisa Gap Ekspektasi dan Kepuasan Wisatawan Mancanegara di Kota Manado sebagai Destinasi Wisata
| Main Author: | Samehe, Januar valentino |
|---|---|
| Format: | Article info application/msword eJournal |
| Bahasa: | eng |
| Terbitan: |
Universitas Sam Ratulangi
, 2019
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| Online Access: |
https://ejournal.unsrat.ac.id/index.php/jrbm/article/view/25344 https://ejournal.unsrat.ac.id/index.php/jrbm/article/view/25344/25031 |
Daftar Isi:
- The research is aimed at identifying the gap between tourist’s expectation and satisfaction of Manado as tourism destination. The population of the research is international travellers with accidental sampling and analysed with gap analysis. The study shows that there is a gap between expectation and satisfaction experienced by international visitors in terms of tourism attractions, tourism facilities and priceKeywords: Gap, Expectation, Satisfaction, Tourism Attractions, Tourism Facilities, Price