Sitorus, M. F. (2006). Analisis layanan nasabah pada Bank Internasional Indonesia melalui manajemen antrian (studi kasus di BII Kyoei Prince) = Analysis of customer service performance at Bank International Indonesia, through queuing management study (case study at BII Kyoei Prince sub-branch). Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia.
Chicago Style CitationSitorus, Markus Freddy. Analisis Layanan Nasabah Pada Bank Internasional Indonesia Melalui Manajemen Antrian (studi Kasus Di BII Kyoei Prince) = Analysis of Customer Service Performance At Bank International Indonesia, Through Queuing Management Study (case Study At BII Kyoei Prince Sub-branch). Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2006.
MLA CitationSitorus, Markus Freddy. Analisis Layanan Nasabah Pada Bank Internasional Indonesia Melalui Manajemen Antrian (studi Kasus Di BII Kyoei Prince) = Analysis of Customer Service Performance At Bank International Indonesia, Through Queuing Management Study (case Study At BII Kyoei Prince Sub-branch). Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2006.