Cover Image

Proses inovasi layanan sistem e-ticketing pada Kereta Commuter Jabodetabek = Process of innovation e-ticketing service system in Commuter Jabodetabek Train / Singgih Rahadi

Main Author: Singgih Rahadi, author
Format: Bachelors
Terbitan: Fakultas Ilmu Administrasi Universitas Indonesia , 2014
Subjects:
Railroads > Commuting traffic
Tickets
Online Access: http://lib.ui.ac.id/file?file=digital/2015-4/20385961-S55242-Singgih Rahadi.pdf
ctrlnum 20385961
fullrecord <?xml version="1.0"?> <dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><title>Proses inovasi layanan sistem e-ticketing pada Kereta Commuter Jabodetabek = Process of innovation e-ticketing service system in Commuter Jabodetabek Train / Singgih Rahadi</title><creator>Singgih Rahadi, author</creator><type>Thesis:Bachelors</type><place/><publisher>Fakultas Ilmu Administrasi Universitas Indonesia</publisher><date>2014</date><description>[Skripsi ini membahas proses inovasi layanan sistem e-ticketing pada pelayanan kereta commuter di Jabodetabek. Layanan sistem e-ticketing merupakan inovasi yang dibangun dan dikembangkan oleh PT. KAI Commuter Jabodetabek sebagai jawaban atas permasalahan pelayanan transportasi publik perkotaan. Namun pelaksanaan dianggap tidak siap dengan munculnya berbagai permasalahan pada pelaksanaannya. Penelitian ini dilakukan secara Post Positivist dengan desain deskriptif. Hasil penelitian ini menunjukkan bahwa proses inovasi yang terjadi dalam layanan sistem e-ticketing terdapat tiga tahap. Tahap pemunculan ide dimana ide inovasi berasal dari tuntutan masyarakat, Pemerintah, dan juga keadaan layanan yang tidak tersistem. Tahap penerimaan, melalui kerjasama dengan PT. Telkom namun tidak ada peran signifikan dari Pemerintah, Tahap implementasi, Strategi Implementasi bertahap membutuhkan adaptasi budaya dan perilaku pengguna., This thesis discusses the process of innovation service system of e-ticketing service on commuter line in Jabodetabek (Jakarta Bogor Depok Tangerang Bekasi) area. E-ticketing system is an innovation that was builtand developed by PT. KAI Commuter Jabodetabek as an answer to urban public transport services problems. But the implementation is not considered ready with the emergence of various problems in its implementation. This research is done in Post Positivist with a descriptive approach. The result of this research indicate that there are there stages in the innovation process that occurs in the system e-ticketing service. First stage is is the appearance of service innovation ideas, that comes from the demands of society, the government, and also the unsystematic service. Second stage is acceptance, through a partnership with PT. Telkom but no significant role of Government. The last one is the implementation stage of a phased implementation strategy, requires adaptation of culture and user behavior.]</description><subject>Railroads--Commuting traffic</subject><subject>Tickets</subject><identifier>20385961</identifier><source>http://lib.ui.ac.id/file?file=digital/2015-4/20385961-S55242-Singgih Rahadi.pdf</source><recordID>20385961</recordID></dc>
format Thesis:Bachelors
Thesis
author Singgih Rahadi, author
title Proses inovasi layanan sistem e-ticketing pada Kereta Commuter Jabodetabek = Process of innovation e-ticketing service system in Commuter Jabodetabek Train / Singgih Rahadi
publisher Fakultas Ilmu Administrasi Universitas Indonesia
publishDate 2014
topic Railroads--Commuting traffic
Tickets
url http://lib.ui.ac.id/file?file=digital/2015-4/20385961-S55242-Singgih Rahadi.pdf
contents [Skripsi ini membahas proses inovasi layanan sistem e-ticketing pada pelayanan kereta commuter di Jabodetabek. Layanan sistem e-ticketing merupakan inovasi yang dibangun dan dikembangkan oleh PT. KAI Commuter Jabodetabek sebagai jawaban atas permasalahan pelayanan transportasi publik perkotaan. Namun pelaksanaan dianggap tidak siap dengan munculnya berbagai permasalahan pada pelaksanaannya. Penelitian ini dilakukan secara Post Positivist dengan desain deskriptif. Hasil penelitian ini menunjukkan bahwa proses inovasi yang terjadi dalam layanan sistem e-ticketing terdapat tiga tahap. Tahap pemunculan ide dimana ide inovasi berasal dari tuntutan masyarakat, Pemerintah, dan juga keadaan layanan yang tidak tersistem. Tahap penerimaan, melalui kerjasama dengan PT. Telkom namun tidak ada peran signifikan dari Pemerintah, Tahap implementasi, Strategi Implementasi bertahap membutuhkan adaptasi budaya dan perilaku pengguna., This thesis discusses the process of innovation service system of e-ticketing service on commuter line in Jabodetabek (Jakarta Bogor Depok Tangerang Bekasi) area. E-ticketing system is an innovation that was builtand developed by PT. KAI Commuter Jabodetabek as an answer to urban public transport services problems. But the implementation is not considered ready with the emergence of various problems in its implementation. This research is done in Post Positivist with a descriptive approach. The result of this research indicate that there are there stages in the innovation process that occurs in the system e-ticketing service. First stage is is the appearance of service innovation ideas, that comes from the demands of society, the government, and also the unsystematic service. Second stage is acceptance, through a partnership with PT. Telkom but no significant role of Government. The last one is the implementation stage of a phased implementation strategy, requires adaptation of culture and user behavior.]
id IOS18064.20385961
institution Universitas Indonesia
institution_id 51
institution_type library:university
library
library Perpustakaan Universitas Indonesia
library_id 492
collection Repository Skripsi (open) Universitas Indonesia
repository_id 18064
city KOTA DEPOK
province JAWA BARAT
repoId IOS18064
first_indexed 2022-12-13T08:53:10Z
last_indexed 2022-12-13T08:53:10Z
recordtype dc
merged_child_boolean 1
_version_ 1752183989944188928
score 17.13294

Lihat Juga