Customer satisfaction analysis using customer information satisfaction (CIS) method A case study of panorama tours website = Customer satisfaction analysis using customer information satisfaction (CIS) method : a case study of panorama tours website
| Main Authors: | Kalalo, Nicholas Patra , author, Add author: Bambang Wiharto, supervisor, Add author: T. Ezni Balqiah, examiner, Add author: Bagio Nugroho Karno, examiner |
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| Format: | Masters Bachelors |
| Terbitan: |
, 2010
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| Subjects: | |
| Online Access: |
https://lib.ui.ac.id/detail?id=20342189 |
Daftar Isi:
- [<b>ABSTRAK</b><br> Tesis ini menganalisa peran dari metode CIS dalam mengukur tiogkat kepuasan konsumen I pengguna website yang memasarkan produk atau .iasa digital. Tesis ini sekaligus juga menganaiisa kepuasan terhadap performa website Panorama Tours dan lebih .iauh lapi mengukur penilaian korurumen I pengguna website terhadap tiap dimensi metode CIS dari website Panorama Tours. Dari penelitian ini. didapatkan basil bahv.a metode CIS layak untuk digunakan sebapai metode untuk mengukur tiogkat kepuasan konsumen Ipengguna suatu website yang memasarkan produk atau jasa digital. <hr> <b>ABSTRACT</b><br> This thesis analyzes the role of the CIS metbod for measuring the cus!Omers I users satisfitction level of the website that seUs digital products or services. This thesis also analyzes both the customer /user satisfuction with the performance of Panorama Tours Web site and further assessment of users of the website to measure each CIS method dimension of the Panorama Tours Website. From this study. the result shows that the CIS metbod is feasible to be used as a method for ;This thesis analyzes the role of the CIS metbod for measuring the cus!Omers I users satisfitction level of the website that seUs digital products or services. This thesis also analyzes both the customer /user satisfuction with the performance of Panorama Tours Web site and further assessment of users of the website to measure each CIS method dimension of the Panorama Tours Website. From this study. the result shows that the CIS metbod is feasible to be used as a method for , This thesis analyzes the role of the CIS metbod for measuring the cus!Omers I users satisfitction level of the website that seUs digital products or services. This thesis also analyzes both the customer /user satisfuction with the performance of Panorama Tours Web site and further assessment of users of the website to measure each CIS method dimension of the Panorama Tours Website. From this study. the result shows that the CIS metbod is feasible to be used as a method for ]