Pengukuran kinerja badan penelitian dan pengembangan hak asasi manusia dengan pendekatan balanced scorecard = The performance measurement at research and development agency for human rights with balanced scorecard approach
| Main Authors: | Norma Doryana, author, Add author: Chandra Wijaya, supervisor, Add author: Suahasil Nazara, supervisor, Add author: Nunuk Ardiani, examiner |
|---|---|
| Format: | Masters Bachelors |
| Terbitan: |
Universitas Indonesia
, 2010
|
| Online Access: |
https://lib.ui.ac.id/detail?id=20341762 |
| ctrlnum |
20341762 |
|---|---|
| fullrecord |
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<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><type>Thesis:Masters</type><title>Pengukuran kinerja badan penelitian dan pengembangan hak asasi manusia dengan pendekatan balanced scorecard = The performance measurement at research and development agency for human rights with balanced scorecard approach</title><creator>Norma Doryana, author</creator><creator>Add author: Chandra Wijaya, supervisor</creator><creator>Add author: Suahasil Nazara, supervisor</creator><creator>Add author: Nunuk Ardiani, examiner</creator><publisher>Universitas Indonesia</publisher><date>2010</date><subject/><description>Penelitian ini berjudul Pengukuran Kinerja Badan Penelitian A dan Pengembangan Hak Asasi Manusia dengan pendekaan Balanced Scorecard. Dengan tujuan untuk mengetahui kinerja Balitbang HAM dengan pendekatan Balanced Scorecard dilihat dari perspcldif pertumbuhan dan pernbelajaran, perspektzif proses bisnié internal, perspektifpelanggan; dan perspektifkeuangan, Penelitian ini merupakan penelitian kuantitatif dengan pendekatan eurvei deskriptif Tekrlik pengurnpulzm data yang dipergrmakan V adalah kuesiorier, wawancara dan studi pustaka.
Berdasarkan hasil penelitian yang dilakukan diketahui bahwa kinerja Badan Penelitian dan Pengembangan Hak Asasi Manusia dengan menggunakan pendekatan Balanced Scorecard adalah sebagai berikut: kirnerja pembelajaran dan pertumbuban Badan Penelitian dan Pengembangan Hak Asasi Manusia memperoleh skor 9 dengan penilaian cukup baik, kinerja proses 'bisnis internal memperoleh skor 8 dengan penilaian baik, kinerja pelanggan mendapatkan skor 17 dengan peniiaian baik, dan kinerja keuangan memperoleh skor 4 dengan penilaian sangat baik.
<hr>
This study titled The Pertbrmance Measurement at Research and Development Agency for Human Rights with Balanced Scorecard Approach. With the aim to determine the performance of Research and Development Agency for Human Rights with The Balanced Scorecard approach viewed from the perspective of growth and learning, internal business, process perspective, customer perspective and financial perspective. This research is quantitative descriptive survey approach. Data collection techniques used were questionnaires, interviews and literature study.
Based on the results of research is known that the performance of Research and Development Agency for Human Rights using the Balanced Scorecard approach is as follows: learning and growth performance of Research and Development Agency for Human Rights obtained of nine scores good enough, internal businesspfocess performance score of S with a good rating, the performance of customers with score 17 get a good valuation, and financial perforrnance score of 4 with very good rating.</description><identifier>https://lib.ui.ac.id/detail?id=20341762</identifier><recordID>20341762</recordID></dc>
|
| format |
Thesis:Masters Thesis Thesis:Bachelors |
| author |
Norma Doryana, author Add author: Chandra Wijaya, supervisor Add author: Suahasil Nazara, supervisor Add author: Nunuk Ardiani, examiner |
| title |
Pengukuran kinerja badan penelitian dan pengembangan hak asasi manusia dengan pendekatan balanced scorecard = The performance measurement at research and development agency for human rights with balanced scorecard approach |
| publisher |
Universitas Indonesia |
| publishDate |
2010 |
| url |
https://lib.ui.ac.id/detail?id=20341762 |
| contents |
Penelitian ini berjudul Pengukuran Kinerja Badan Penelitian A dan Pengembangan Hak Asasi Manusia dengan pendekaan Balanced Scorecard. Dengan tujuan untuk mengetahui kinerja Balitbang HAM dengan pendekatan Balanced Scorecard dilihat dari perspcldif pertumbuhan dan pernbelajaran, perspektzif proses bisnié internal, perspektifpelanggan; dan perspektifkeuangan, Penelitian ini merupakan penelitian kuantitatif dengan pendekatan eurvei deskriptif Tekrlik pengurnpulzm data yang dipergrmakan V adalah kuesiorier, wawancara dan studi pustaka.
Berdasarkan hasil penelitian yang dilakukan diketahui bahwa kinerja Badan Penelitian dan Pengembangan Hak Asasi Manusia dengan menggunakan pendekatan Balanced Scorecard adalah sebagai berikut: kirnerja pembelajaran dan pertumbuban Badan Penelitian dan Pengembangan Hak Asasi Manusia memperoleh skor 9 dengan penilaian cukup baik, kinerja proses 'bisnis internal memperoleh skor 8 dengan penilaian baik, kinerja pelanggan mendapatkan skor 17 dengan peniiaian baik, dan kinerja keuangan memperoleh skor 4 dengan penilaian sangat baik.
<hr>
This study titled The Pertbrmance Measurement at Research and Development Agency for Human Rights with Balanced Scorecard Approach. With the aim to determine the performance of Research and Development Agency for Human Rights with The Balanced Scorecard approach viewed from the perspective of growth and learning, internal business, process perspective, customer perspective and financial perspective. This research is quantitative descriptive survey approach. Data collection techniques used were questionnaires, interviews and literature study.
Based on the results of research is known that the performance of Research and Development Agency for Human Rights using the Balanced Scorecard approach is as follows: learning and growth performance of Research and Development Agency for Human Rights obtained of nine scores good enough, internal businesspfocess performance score of S with a good rating, the performance of customers with score 17 get a good valuation, and financial perforrnance score of 4 with very good rating. |
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