M Farid Nuranshory, a. (2013). Faktor-faktor penentu Customer Experience dan pengaruhnya terhadap Customer Experience Satisfaction dan Customer Emotion Satisfaction dikaitkan dengan Relationship Quality dan Customer Loyalty di industri perbankan = Determinants of Customer Experience and its influence on Customer Experience Satisfaction and Customer Emotion Satisfaction associated with Relationship Quality and Customer Loyalty in the banking industry / M Farid Nuranshory. Fakultas Ekonomi dan Bisnis Universitas Indonesia.

M Farid Nuranshory, author. Faktor-faktor Penentu Customer Experience Dan Pengaruhnya Terhadap Customer Experience Satisfaction Dan Customer Emotion Satisfaction Dikaitkan Dengan Relationship Quality Dan Customer Loyalty Di Industri Perbankan = Determinants of Customer Experience and Its Influence On Customer Experience Satisfaction and Customer Emotion Satisfaction Associated With Relationship Quality and Customer Loyalty in the Banking Industry / M Farid Nuranshory. Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013.

M Farid Nuranshory, author. Faktor-faktor Penentu Customer Experience Dan Pengaruhnya Terhadap Customer Experience Satisfaction Dan Customer Emotion Satisfaction Dikaitkan Dengan Relationship Quality Dan Customer Loyalty Di Industri Perbankan = Determinants of Customer Experience and Its Influence On Customer Experience Satisfaction and Customer Emotion Satisfaction Associated With Relationship Quality and Customer Loyalty in the Banking Industry / M Farid Nuranshory. Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013.