ANALISIS PENGARUH KUALITAS PELAYANAN TAKSI PT X TERHADAP TINGKAT KEPUASAN KONSUMEN
| Main Author: | Yenny Lego |
|---|---|
| Format: | Article eJournal |
| Bahasa: | eng |
| Terbitan: |
Tarumanagara University
, 2012
|
| Subjects: | |
| Online Access: |
http://journal.tarumanagara.ac.id/index.php/em/article/view/916 |
Daftar Isi:
- : To win the competition in doing business, company not only have to provide product that needed by costomers but the quality also. We say a product has a quality if it can fulfill the customers needs as far as a certain limit that customers want. Quality is basic factor that influences customers` mind to buy products and services those have many varieties. The purpose of this research are to know customers` appraisal for service that given by the company and to find which service factor that made a point of by customers but hasn`t done well yet by the company. This research also try to find which variable that influences customers satisfaction significantly.