Emerging Construction of Work-Life Balance: The Experience of Employees in a Call-Centre Environment in Villuppuram
| Main Author: | Dr. G. SUGANTHI |
|---|---|
| Format: | Article |
| Terbitan: |
, 2014
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| Online Access: |
https://zenodo.org/record/5501006 |
Daftar Isi:
- Work-life balance, as a crucial aspect of employee and organizational wellness, remains an interesting field of research, especially due to the changing demographic employee profile. The objective of the study was to explore employees' construction of work-life balance in a customer care environment. This qualitative study was designed from an interpretive perspective. The employees, selected through purposeful sampling, participated in the study. Data was gathered through in-depth interviews and grounded theory was applied during data analysis. The grounded theory analysis of the data yielded six themes central to participants construction of work-life balance. The findings suggest that work-life balance is conceptualized as a continuous, subjective and holistic valuation of satisfaction derived from multiple roles in relation to the importance to the individual at a given points in time. Findings provide valuable managerial information to guide suitable strategies enhancing the work-life balance experience and by implication employees' general wellbeing, job satisfaction and commitment. This study contributes to the evolving body of knowledge with regard to work-life balance and provides a unique context-specific perspective to the conceptual understanding of the construct,