Analisis Kualitas Pelayanan Penyelenggara Pelatihan Dasar (LatSar) CPNS di BPSDM Provinsi Jambi Tahun 2019
| Main Author: | Musfarita Affiani |
|---|---|
| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
BPSDM Provinsi Jambi
, 2022
|
| Subjects: | |
| Online Access: |
https://prajaiswara.jambiprov.go.id/index.php/files2/article/view/12 https://prajaiswara.jambiprov.go.id/index.php/files2/article/view/12/10 |
Daftar Isi:
- The background of the research is ineffectiveness of a training that resulted in the low satisfaction of the training participants. Service quality including reliability, responsiveness, assurance, empathy and tangibility. Efforts to improve service quality can be improved through service provision by referring to the dimensions of reliability, responsiveness, assurance, empathy and tangible, where assurance and empathy can be used as efforts to improve the quality of services that are more optimal Finance. The aim of the research is to analyze level of training management servqual. The analysis used is servqual analysis. The analysis of servqual on the management of the training showed that there was a significance gap between the trainee’s expectation with the training managements.