KEPUASAN PELANGGAN SEBAGAI MEDIASI PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN (Studi Pada J&T Express Kota Malang)
This study aims to determine the effect of service quality on customer loyalty on the J&T Express Malang directly and indirectly through customer satisfaction. This type of research is explanatory research with a quantitative approach through questionnaire method which is distributed offline. Th...
| Main Author: | ALDI WIRADWIPA PRASETYA ; Dr. Astrid Puspaningrum, SE., MM (-) |
|---|---|
| Format: | Book |
| Terbitan: |
Malang : Manajemen FEB - UB, 2018
Manajemen FEB - UB
, 2018
|
| Edition: | 1.4502020711103E+14 |
| Subjects: | |
| Online Access: |
http://digilibfeb.ub.ac.id/opac/detail-opac?id=24765 |
Internet
http://digilibfeb.ub.ac.id/opac/detail-opac?id=24765Lokasi
| Koleksi | OPAC Fakultas Ekonomi dan Bisnis Universitas Brawijaya |
|---|---|
| Gedung | Perpustakaan Universitas Brawijaya |
| Institusi | Universitas Brawijaya |
| Kota | MALANG |
| Provinsi | JAWA TIMUR |
| Kontak | Butuh informasi lebih lanjut? Hubungi pustakawan institusi ini. |