Upward Intercultural Communication in Multinational Company: What Matters the Most
| Main Authors: | Susanto, Annie, Silintowe, Yunita Budi Rahayu, Franksiska, Rosaly , Dongoran, Johnson |
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| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
Universitas Pendidikan Ganesha
, 2023
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| Subjects: | |
| Online Access: |
https://ejournal.undiksha.ac.id/index.php/JISH/article/view/51242 https://ejournal.undiksha.ac.id/index.php/JISH/article/view/51242/25661 |
Daftar Isi:
- Effective communication is necessary at work, especially when it involves different cultures. To avoid cultural conflicts, parties involved in communication should realize the barriers hindering the communication process. This research explored and mapped the upward intercultural communication barriers within multinational companies in Indonesia and the factors contributing to those barriers. This qualitative research involves 16 employees from nine multinational companies as informants. In this research, the superiors and the subordinates are from different cultural backgrounds. The informants of this study were selected through a snowball approach, starting at several companies in an industrial area in Central Java. The informants were contacted and given several questions such as age, length of employment, and superior’s characteristics as a control variable. The next step was an interview of informants using open-ended interview guides. For triangulation, after all the interviews, FGDs were held two times, and last, for confirmation, the informants were asked to comment on or revise the data. The general barriers found in this research were semantics (in terms of language), physical (in terms of physical distance), and contextual (in terms of working system disapproval). The factors contributing to those barriers are stereotypes, perceptions, and educational backgrounds and experiences.
- Melalui wawancara dan focus-group discussion, penelitian ini mencoba mengeksplorasi dan memetakan hambatan komunikasi keatas, yang terjadi di dalam perusahaan multinasional di Indonesia,termasuk faktor-faktor yang berkontribusi terhadap hambatan tersebut. Dalam penelitian ini, pimpinan dan bawahan berasal dari latar belakang budaya yang berbeda. Informan terdiri dari 16 karyawan dari sembilan perusahaan multinasional. Hambatan umum yang ditemukan melalui penelitian ini adalah hambatan semantik (aspek bahasa), fisik (jarak fisik), dan kontekstual (ketidaksamaan sistem kerja). Sedangkan faktor-faktor yang berkontribusi adalah stereotype, perbedaan persepsi, serta perbedaan latar belakang pendidikan dan pengalaman.