PENGARUH DIMENSI KUALITAS PELAYANAN ORGANISASI TERHADAP KEPUASAN KONSUMEN (STUDI PADA STIE TOTALWIN SEMARANG)
| Main Author: | Mulyanto, Kukuh; STIE Totalwin Semarang |
|---|---|
| Other Authors: | STIE Totalwin Semarang |
| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
STIE Totalwin Semarang
, 2012
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| Online Access: |
http://jurnal.stietotalwin.ac.id/index.php/JurnalIlmuManajemendanAkunta/article/view/74 http://jurnal.stietotalwin.ac.id/index.php/JurnalIlmuManajemendanAkunta/article/view/74/71 |
Daftar Isi:
- Purpose of this study was to examine service quality toward student’s satisfaction. The population of this research is the student of STIE Totalwin Semarang. The result of this research indicates that service quality’s factor has a significant influence toward the student’s satisfaction. Keywords: service quality, satisfaction