THE PROBLEMS FACED BY WAITERS AND WAITRESSES IN GIVING SERVICE AT THE KITCHEN RESTAURANT OF ARYADUTA HOTEL PALEMBANG
| Main Author: | BERLAN, M TOYIB |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2016
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| Subjects: | |
| Online Access: |
http://eprints.polsri.ac.id/8381/1/COVER.pdf http://eprints.polsri.ac.id/8381/2/BAB%201.pdf http://eprints.polsri.ac.id/8381/3/BAB%202.pdf http://eprints.polsri.ac.id/8381/4/BAB%203.pdf http://eprints.polsri.ac.id/8381/5/BAB%204.pdf http://eprints.polsri.ac.id/8381/6/BAB%205.pdf http://eprints.polsri.ac.id/8381/7/REFERNCES.pdf http://eprints.polsri.ac.id/8381/ |
Daftar Isi:
- The purposes of this research were to find out the problems faced by waiters and waitresses in delivering service. It was qualitative method research. To collect the data, an observation and an interview were conducted seven staff of the restaurant. The result showed that some waiters and waitresses faced problems such as sometimes the guest complaining about the food and service, lack of information, grooming of waiters and waitresses, language between the waiter and the guests, mood when they serve the guests, when the restaurant had full occupancy, price of food and drink, the guest was wrong in informing the number of room, BEO that came suddenly, beverage that sold out, misunderstand between others departments, the guests who did not bring breakfast coupon, limited of staff when full occupancy, and also limited equipment when there was another event in the Kitchen Restaurant and Banquet division in the same time.