ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA BENGKEL AHASS MODERN PLAJU PALEMBANG
| Main Author: | Nuraini, - |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2014
|
| Subjects: | |
| Online Access: |
http://eprints.polsri.ac.id/809/1/COVER.pdf http://eprints.polsri.ac.id/809/2/BAB%201.pdf http://eprints.polsri.ac.id/809/3/BAB%20II.pdf http://eprints.polsri.ac.id/809/4/BAB%20III.pdf http://eprints.polsri.ac.id/809/5/BAB%20IV.pdf http://eprints.polsri.ac.id/809/6/BAB%20V.pdf http://eprints.polsri.ac.id/809/7/DAFTAR%20PUSTAKA.pdf http://eprints.polsri.ac.id/809/ |
| ctrlnum |
809 |
|---|---|
| fullrecord |
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<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><relation>http://eprints.polsri.ac.id/809/</relation><title>ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN
PADA BENGKEL AHASS MODERN PLAJU PALEMBANG</title><creator>Nuraini, -</creator><subject>HB Economic Theory</subject><description>The report titled “The Analysis of Service Quality on the Customer Satisfaction at
Ahass Modern Plaju Workshop in Palembang”. The purpose of this report is to
determine how much the level of customer statisfaction with the service Ahass
Modren Plaju Palembang. This report was obtained by distributing questionnaires to
83 respondents Ahass Modern Plaju Palembang customers. Of the five dimensions
of service quality, dimension of tangibles have a percentage of 63.2%, the dimensions
of reliability has a percentage of 77.2%, the dimensions of responsiveness has a
percentage of 75.8%, the dimensions of assurance have a percentage of 78.4% and
dimensions of empathy) have a percentage of 77.6%. So, most dimension is the
dimension of Assurance with the percentage of service quality performance by
78.4%. The percentage of customer satisfaction expected by customers is 73.54%
and the percentage of service quality performance is 74.6%, this means the
percentage of the performance of services is greater than the percentage of customer
expectations.</description><date>2014-07</date><type>Thesis:Thesis</type><type>PeerReview:NonPeerReviewed</type><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/809/1/COVER.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/809/2/BAB%201.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/809/3/BAB%20II.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/809/4/BAB%20III.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/809/5/BAB%20IV.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/809/6/BAB%20V.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/809/7/DAFTAR%20PUSTAKA.pdf</identifier><identifier> Nuraini, - (2014) ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA BENGKEL AHASS MODERN PLAJU PALEMBANG. Other thesis, Politeknik Negeri Sriwijaya. </identifier><recordID>809</recordID></dc>
|
| language |
eng |
| format |
Thesis:Thesis Thesis PeerReview:NonPeerReviewed PeerReview Book:Book Book |
| author |
Nuraini, - |
| title |
ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN
PADA BENGKEL AHASS MODERN PLAJU PALEMBANG |
| publishDate |
2014 |
| topic |
HB Economic Theory |
| url |
http://eprints.polsri.ac.id/809/1/COVER.pdf http://eprints.polsri.ac.id/809/2/BAB%201.pdf http://eprints.polsri.ac.id/809/3/BAB%20II.pdf http://eprints.polsri.ac.id/809/4/BAB%20III.pdf http://eprints.polsri.ac.id/809/5/BAB%20IV.pdf http://eprints.polsri.ac.id/809/6/BAB%20V.pdf http://eprints.polsri.ac.id/809/7/DAFTAR%20PUSTAKA.pdf http://eprints.polsri.ac.id/809/ |
| contents |
The report titled “The Analysis of Service Quality on the Customer Satisfaction at
Ahass Modern Plaju Workshop in Palembang”. The purpose of this report is to
determine how much the level of customer statisfaction with the service Ahass
Modren Plaju Palembang. This report was obtained by distributing questionnaires to
83 respondents Ahass Modern Plaju Palembang customers. Of the five dimensions
of service quality, dimension of tangibles have a percentage of 63.2%, the dimensions
of reliability has a percentage of 77.2%, the dimensions of responsiveness has a
percentage of 75.8%, the dimensions of assurance have a percentage of 78.4% and
dimensions of empathy) have a percentage of 77.6%. So, most dimension is the
dimension of Assurance with the percentage of service quality performance by
78.4%. The percentage of customer satisfaction expected by customers is 73.54%
and the percentage of service quality performance is 74.6%, this means the
percentage of the performance of services is greater than the percentage of customer
expectations. |
| id |
IOS15200.809 |
| institution |
Politeknik Negeri Sriwijaya |
| institution_id |
186 |
| institution_type |
library:university library |
| library |
Perpustakaan Politeknik Negeri Sriwijaya |
| library_id |
333 |
| collection |
Perpustakaan Politeknik Negeri Sriwijaya |
| repository_id |
15200 |
| city |
KOTA PALEMBANG |
| province |
SUMATERA SELATAN |
| repoId |
IOS15200 |
| first_indexed |
2021-08-25T09:28:10Z |
| last_indexed |
2021-08-25T09:28:10Z |
| recordtype |
dc |
| _version_ |
1709058406288982016 |
| score |
17.538404 |