TINGKAT KEPUASAN KONSUMEN TERHADAP KUALITAS PELAYANAN PADA MINIMARKET MUTIARA INDAH PALEMBANG
| Main Author: | SOFIANTI, ETY |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2016
|
| Subjects: | |
| Online Access: |
http://eprints.polsri.ac.id/3207/1/COVER.pdf http://eprints.polsri.ac.id/3207/2/BAB%201.pdf http://eprints.polsri.ac.id/3207/3/BAB%20II.pdf http://eprints.polsri.ac.id/3207/4/BAB%20III.pdf http://eprints.polsri.ac.id/3207/5/BAB%20IV.pdf http://eprints.polsri.ac.id/3207/6/BAB%20V.pdf http://eprints.polsri.ac.id/3207/7/DAFTAR%20%20PUSTAKA.pdf http://eprints.polsri.ac.id/3207/8/Wawancara%20dan%20Kuesioner.doc http://eprints.polsri.ac.id/3207/ |
| ctrlnum |
3207 |
|---|---|
| fullrecord |
<?xml version="1.0"?>
<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><relation>http://eprints.polsri.ac.id/3207/</relation><title>TINGKAT KEPUASAN KONSUMEN TERHADAP KUALITAS PELAYANAN PADA MINIMARKET MUTIARA INDAH PALEMBANG</title><creator>SOFIANTI, ETY</creator><subject>HB Economic Theory</subject><subject>HG Finance</subject><description>This final report conclude to determine the level of customer satisfaction whom service quality at Minimarket Mutiara Indah Palembang, the purpose to determine how percentage level of customer satisfaction at Minimarket Mutiara Indah Palembang and to determine what kind of service quality dimension which had dominant. Collected data had used quesioner with the respond 60 people and The Techinc of collected sample used Non Probability Sampling with Accidental Sampling method. Based on the result known that average percentage from every dimension were Tangible dimension was 65,1 %, Reability dimension was 74%, Responsiveness dimension was 79,8 %, Assurance dimension was 74,2 % and Empathy dimension was 75,6%. So dimension whom has dominant at Minimarket Mutiara Indah Palembang was Responsiveness dimension with 79,8% to “The Fast of employee to find product which customer will”. In Other hand to lowest was Tangible dimenstion with 65,1% to “Parking area available” . Therefore, its better if the coorporate add their parking area, in order their customers can feel comfort to park when they shopping in Minimarket Mutiara Indah.</description><date>2016-07</date><type>Thesis:Thesis</type><type>PeerReview:NonPeerReviewed</type><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/3207/1/COVER.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/3207/2/BAB%201.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/3207/3/BAB%20II.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/3207/4/BAB%20III.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/3207/5/BAB%20IV.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/3207/6/BAB%20V.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/3207/7/DAFTAR%20%20PUSTAKA.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/3207/8/Wawancara%20dan%20Kuesioner.doc</identifier><identifier> SOFIANTI, ETY (2016) TINGKAT KEPUASAN KONSUMEN TERHADAP KUALITAS PELAYANAN PADA MINIMARKET MUTIARA INDAH PALEMBANG. Other thesis, POLITEKNIK NEGERI SRIWIJAYA. </identifier><recordID>3207</recordID></dc>
|
| language |
eng |
| format |
Thesis:Thesis Thesis PeerReview:NonPeerReviewed PeerReview Book:Book Book |
| author |
SOFIANTI, ETY |
| title |
TINGKAT KEPUASAN KONSUMEN TERHADAP KUALITAS PELAYANAN PADA MINIMARKET MUTIARA INDAH PALEMBANG |
| publishDate |
2016 |
| topic |
HB Economic Theory HG Finance |
| url |
http://eprints.polsri.ac.id/3207/1/COVER.pdf http://eprints.polsri.ac.id/3207/2/BAB%201.pdf http://eprints.polsri.ac.id/3207/3/BAB%20II.pdf http://eprints.polsri.ac.id/3207/4/BAB%20III.pdf http://eprints.polsri.ac.id/3207/5/BAB%20IV.pdf http://eprints.polsri.ac.id/3207/6/BAB%20V.pdf http://eprints.polsri.ac.id/3207/7/DAFTAR%20%20PUSTAKA.pdf http://eprints.polsri.ac.id/3207/8/Wawancara%20dan%20Kuesioner.doc http://eprints.polsri.ac.id/3207/ |
| contents |
This final report conclude to determine the level of customer satisfaction whom service quality at Minimarket Mutiara Indah Palembang, the purpose to determine how percentage level of customer satisfaction at Minimarket Mutiara Indah Palembang and to determine what kind of service quality dimension which had dominant. Collected data had used quesioner with the respond 60 people and The Techinc of collected sample used Non Probability Sampling with Accidental Sampling method. Based on the result known that average percentage from every dimension were Tangible dimension was 65,1 %, Reability dimension was 74%, Responsiveness dimension was 79,8 %, Assurance dimension was 74,2 % and Empathy dimension was 75,6%. So dimension whom has dominant at Minimarket Mutiara Indah Palembang was Responsiveness dimension with 79,8% to “The Fast of employee to find product which customer will”. In Other hand to lowest was Tangible dimenstion with 65,1% to “Parking area available” . Therefore, its better if the coorporate add their parking area, in order their customers can feel comfort to park when they shopping in Minimarket Mutiara Indah. |
| id |
IOS15200.3207 |
| institution |
Politeknik Negeri Sriwijaya |
| institution_id |
186 |
| institution_type |
library:university library |
| library |
Perpustakaan Politeknik Negeri Sriwijaya |
| library_id |
333 |
| collection |
Perpustakaan Politeknik Negeri Sriwijaya |
| repository_id |
15200 |
| city |
KOTA PALEMBANG |
| province |
SUMATERA SELATAN |
| repoId |
IOS15200 |
| first_indexed |
2021-08-25T09:30:39Z |
| last_indexed |
2021-08-25T09:30:39Z |
| recordtype |
dc |
| _version_ |
1709058378890739712 |
| score |
17.538404 |