ANALISIS TINGKAT KEPUASAN PELANGGAN TERHADAP KUALITAS PELAYANAN PADA RUMAH MAKAN SEDERHANA LINTAU 88 MERDEKA PALEMBANG
| Main Author: | Agung Jati, Pramono |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2016
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| Subjects: | |
| Online Access: |
http://eprints.polsri.ac.id/3040/1/COVER.pdf http://eprints.polsri.ac.id/3040/2/BAB%20I.pdf http://eprints.polsri.ac.id/3040/3/BAB%20II.pdf http://eprints.polsri.ac.id/3040/4/BAB%20III.pdf http://eprints.polsri.ac.id/3040/5/BAB%20IV.pdf http://eprints.polsri.ac.id/3040/6/BAB%20V.pdf http://eprints.polsri.ac.id/3040/7/DAFTAR%20PUSTAKA.pdf http://eprints.polsri.ac.id/3040/ |
Daftar Isi:
- The purpose of this final report was determine to knew the level of customer satisfaction at Sederhana Lintau 88 Merdeka Palembang Restaurant from the quality of services provided by restaurant and knew the dimensions of service quality which was the most dominant in providing customers satisfaction. Data analysis technique used was the percentage of analytical techniques. Data in this Final Report was obtained by distributing questionnaires to 60 customers and direct interviews with managers of restaurant. The results showed that the customers in the restaurant assess satisfied with the quality of service by the average value of the index amounted to 80.2%. The most of dominant dimensions provide customer satisfaction was the dimension of reliability. Based on the discussion, the authors suggest that the owner of Restaurant should be need to improve the quality of services at restaurant mainly on the dimensions of empathy by conducting briefings or training to all employees about the excellent service that can be provided to customers