ANALISIS KUALITAS PELAYANAN PENJUALAN PADA USAHA PEMPEK DAN KEMPLANG MANG DIN PALEMBANG
| Main Author: | Pebriani, Septa |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2015
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| Subjects: | |
| Online Access: |
http://eprints.polsri.ac.id/2371/1/COVER.pdf http://eprints.polsri.ac.id/2371/2/BAB%20I.pdf http://eprints.polsri.ac.id/2371/3/BAB%20II.pdf http://eprints.polsri.ac.id/2371/4/BAB%20III.pdf http://eprints.polsri.ac.id/2371/5/BAB%20IV.pdf http://eprints.polsri.ac.id/2371/6/BAB%20V.pdf http://eprints.polsri.ac.id/2371/7/DAFTAR%20PUSTAKA.pdf http://eprints.polsri.ac.id/2371/ |
Daftar Isi:
- This final report title is “Analyse of Service Quality at Pempek and Kemplang Mang Din Palembang”. The purpose is to explain about the Analyse of service quality at Mang Palembang. To achieve the purpose, the writer use metode is descritif quantitative. The data were analyzed by using a formula of implementation average rate, and each dimension average score. Based on the data obtained, all of the dimension service quality is good. Those are tangibles, reliability, responsiveness, assurance, and empathy