PENILAIAN KONSUMEN TERHADAP KUALITAS PELAYANAN (STUDI KASUS RESTORAN BUMBU DESA PALEMBANG)
| Main Author: | PERMATA SARI, ERMA |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2015
|
| Subjects: | |
| Online Access: |
http://eprints.polsri.ac.id/2370/1/COVER.pdf http://eprints.polsri.ac.id/2370/2/BAB%20I.pdf http://eprints.polsri.ac.id/2370/3/BAB%20II.pdf http://eprints.polsri.ac.id/2370/4/BAB%20III.pdf http://eprints.polsri.ac.id/2370/5/BAB%20IV.pdf http://eprints.polsri.ac.id/2370/6/BAB%20V.pdf http://eprints.polsri.ac.id/2370/7/DAFTAR%20PUSTAKA.pdf http://eprints.polsri.ac.id/2370/ |
| ctrlnum |
2370 |
|---|---|
| fullrecord |
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<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><relation>http://eprints.polsri.ac.id/2370/</relation><title>PENILAIAN KONSUMEN TERHADAP KUALITAS PELAYANAN 
(STUDI KASUS RESTORAN BUMBU DESA PALEMBANG)


</title><creator>PERMATA SARI, ERMA</creator><subject>HB Economic Theory</subject><description>The purpose of this final report is to determine how consumers’s assessment of the quality of service (case study at Bumbu Desa Restaurant Palembang) and to know the indicators that should be improved. The data collecting technique used were library research and field observation. The analysis technique used are quantitative and qualitative techniques. Quantitative techniques used through the average of performance level formula and the formula of expectations level average . Based on the existing data, consumer expectations are higher than the performance that has been given. Thus, it can be concluded that the consumers are not satisfied with the performance that has been given. There are several indicators in quadrant A that need to be improved and several indicators in quadrant B that need to be maintained.

</description><date>2015-07</date><type>Thesis:Thesis</type><type>PeerReview:NonPeerReviewed</type><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/2370/1/COVER.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/2370/2/BAB%20I.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/2370/3/BAB%20II.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/2370/4/BAB%20III.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/2370/5/BAB%20IV.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/2370/6/BAB%20V.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/2370/7/DAFTAR%20PUSTAKA.pdf</identifier><identifier> PERMATA SARI, ERMA (2015) PENILAIAN KONSUMEN TERHADAP KUALITAS PELAYANAN (STUDI KASUS RESTORAN BUMBU DESA PALEMBANG). Other thesis, Politeknik Negeri Sriwijaya. </identifier><recordID>2370</recordID></dc>
|
| language |
eng |
| format |
Thesis:Thesis Thesis PeerReview:NonPeerReviewed PeerReview Book:Book Book |
| author |
PERMATA SARI, ERMA |
| title |
PENILAIAN KONSUMEN TERHADAP KUALITAS PELAYANAN
(STUDI KASUS RESTORAN BUMBU DESA PALEMBANG) |
| publishDate |
2015 |
| topic |
HB Economic Theory |
| url |
http://eprints.polsri.ac.id/2370/1/COVER.pdf http://eprints.polsri.ac.id/2370/2/BAB%20I.pdf http://eprints.polsri.ac.id/2370/3/BAB%20II.pdf http://eprints.polsri.ac.id/2370/4/BAB%20III.pdf http://eprints.polsri.ac.id/2370/5/BAB%20IV.pdf http://eprints.polsri.ac.id/2370/6/BAB%20V.pdf http://eprints.polsri.ac.id/2370/7/DAFTAR%20PUSTAKA.pdf http://eprints.polsri.ac.id/2370/ |
| contents |
The purpose of this final report is to determine how consumers’s assessment of the quality of service (case study at Bumbu Desa Restaurant Palembang) and to know the indicators that should be improved. The data collecting technique used were library research and field observation. The analysis technique used are quantitative and qualitative techniques. Quantitative techniques used through the average of performance level formula and the formula of expectations level average . Based on the existing data, consumer expectations are higher than the performance that has been given. Thus, it can be concluded that the consumers are not satisfied with the performance that has been given. There are several indicators in quadrant A that need to be improved and several indicators in quadrant B that need to be maintained.
|
| id |
IOS15200.2370 |
| institution |
Politeknik Negeri Sriwijaya |
| institution_id |
186 |
| institution_type |
library:university library |
| library |
Perpustakaan Politeknik Negeri Sriwijaya |
| library_id |
333 |
| collection |
Perpustakaan Politeknik Negeri Sriwijaya |
| repository_id |
15200 |
| city |
KOTA PALEMBANG |
| province |
SUMATERA SELATAN |
| repoId |
IOS15200 |
| first_indexed |
2021-08-25T09:29:45Z |
| last_indexed |
2021-08-25T09:29:45Z |
| recordtype |
dc |
| _version_ |
1709058386069291008 |
| score |
17.538404 |