THE SERVICE IN FOOD AND BEVERAGE DEPARTMENT OF ARYADUTA HOTEL AND CONVENTION CENTRE PALEMBANG
| Main Author: | SAPUTRA, M. CHERMUNANDAR |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2014
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| Subjects: | |
| Online Access: |
http://eprints.polsri.ac.id/1466/1/Cover%20LA.pdf http://eprints.polsri.ac.id/1466/2/Bab%201.pdf http://eprints.polsri.ac.id/1466/3/Bab%202.pdf http://eprints.polsri.ac.id/1466/4/Bab%203%20.pdf http://eprints.polsri.ac.id/1466/5/Bab%204%20.pdf http://eprints.polsri.ac.id/1466/6/Bab%205%20.pdf http://eprints.polsri.ac.id/1466/7/REFERENCES.pdf http://eprints.polsri.ac.id/1466/ |
Daftar Isi:
- The purposes of this report were to find out whether the staffs of Food and Beverage service do excellent service for the guest based on SOP of Aryaduta Hotel and Convention Centre Palembang and to find out whether the SOP of Food and Beverage Service of Aryaduta Hotel and Convention Centre Palembang related to international SOP of Food and Beverage Service. It was a qualitative survey research. To collect the data, an observation and an interview were conducted to 9 staffs of Food and Beverage Service Section. The results showed that some of the waiters and waitresses did not serve the guests when the guests had their seat in Buffet Service. They did not serve bread and butter and did not present the bill in Ala’ Carte Service. Those were happened when the restaurant was full. Meanwhile, the SOP of Food and Beverage Service at Aryaduta Hotel and Convention Centre Palembang and the SOP of Food and Beverage Service mentioned by the expert was similar. It is suggested that the waiter/waitress obey the whole SOP of Food and beverage service as it has been issued by Aryaduta Hotel and Convention Centre Palembang in order to keep the reputation of the hotel.