KINERJA PRAMUSAJI RESTORAN HOTEL DALAM MENINGKATKAN KEPUASAN TAMU
| Main Author: | Prasastono, N. |
|---|---|
| Format: | Article eJournal |
| Bahasa: | eng |
| Terbitan: |
Jurnal Ilmiah Dinamika Kepariwisataan
, 2013
|
| Online Access: |
http://www.unisbank.ac.id/ojs/index.php/pdk1/article/view/600 |
Daftar Isi:
- Restaurant is a filed of food business, which is locsted in a part, or a wholepermanent building, which is managed commercially served food andbeverage for the sake of getting the profit and meeting the legal requrementestablished in the government regulation. One aspect that influent thesuccess of restaurant business is the wa.iter/waitress competence.A professional hotel waiter/witress is supposed to be able to serve andbeverage needs of the guests well and adequately. The guests' satisfactionwill be achievedwhen the guests' needs and requirements are fuffilled.Keywords : Waiter/Waitress, G u est Satisfuctio n