PENGARUH KEPEMIMPINAN DAN SIKAP KERJA PERSONIL TERHADAP KUALITAS PELAYANAN LALU LINTAS UDARA DI BANDAR UDARA SOEKARNO HATTA
| Main Authors: | Dwi Lestary, Pangsa Rizkina Aswia |
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| Format: | Article info application/pdf Journal |
| Bahasa: | eng |
| Terbitan: |
Politeknik Penerbangan Indonesia Curug
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| Subjects: | |
| Online Access: |
http://journal.ppicurug.ac.id/index.php/jurnal-langit-biru/article/view/81 http://journal.ppicurug.ac.id/index.php/jurnal-langit-biru/article/view/81/75 |
Daftar Isi:
- The purpose of this research is to attain how far the influence of Leadership and Personnel attitude to the performance of Air Traffic Services Quality in Soekarno Hatta Airport. Facing from the back ground problems in Soekarno Hatta Airport has identified that the performance of services (especially Air Traffic Service) not optimally yet, improving the Leadership and Personnel Attitude having an effect in direct to quality of services. Leadership individually has not significantly influence to Air Traffic Services quality at Soekarno Hatta Airport. Personnel Attitude individually has positively influence to Air Traffic Services quality at Soekarno Hatta Airport. The result of research indicate that Leadership And Personnel Attitude together have influence positively to the quality Air Traffic Services at Soekarno Hatta Airport. Coefficient Determination (R2 ) was found that equal to 88,10 % it means that various improvement of Quality of Air Traffic Service caused by various of leadership and personnel attitude, and the rest of 11,90 % may caused by other factors which is not analyzed yet in this research. In order to get more better of Air Traffic Services at Soekarno Hatta Airport. The Air Navigation Service Provider in Soekarno Hatta Airport (JATSC) shall improve the employee quality of its leadership and also improve its personnel attitude with training. Keywords : Leadership, Working Attitude, Quality, Service, Air Traffic Controller
- Penelitian ini bertujuan untuk mengetahui seberapa besar pengaruh Kepemimpinan dan Sikap Kerja Personil terhadap Kualitas Pelayanan Lalu Lintas Udara di Bandar Udara Soekarno Hatta. Dari pengamatan di Bandar Udara Soekarno Hatta, dapat diidentifikasikan bahwa Kualitas pelayanan lalu-lintas udara belum optimal, di sebabkan oleh kurang optimalnya implementasi fungsi-fungsi kepemimpinan dan adanya sikap kerja personil yang belum baik. Kepemimpinan secara individual mempunyai pengaruh yang positif terhadap Kualitas Pelayanan Lalu Lintas Udara di Bandara Soekarno Hatta. Sikap Kerja Personil secara individual mempunyai pengaruh yang positif terhadap Kualitas Pelayanan Lalu Lintas Udara di Bandara Soekarno Hatta. Hasil penelitian menunjukkan bahwa Kepemimpinan dan Sikap Kerja Personil secara bersama-sama mempunyai pengaruh yang positif terhadap Kualitas Pelayanan Lalu Lintas Udara di Bandar Udara Soekarno Hatta. Perhitungan statistik diperoleh Koefisien Determinasi (R2 ) sebesar 88,10 % keragaman peningkatan Kualitas Pelayanan Lalu lintas Udara disebabkan oleh keragaman Kepemimpinan dan Sikap Kerja Personil, sedangkan sisanya 11,90 % disebabkan oleh faktor lainnya yang tidak dianalisis dalam penelitian ini. Dalam rangka upaya peningkatan Kualitas pelayanan lalu-lintas udara, disarankan agar Pengelola Pelayanan Navigasi Penerbangan Di Soekarno Hatta (JATSC) lebih meningkatkan “Kualitas Kepemimpinan” dan “Kualitas Sikap Kerja Personil”, dengan cara memberikan pelatihan mengenai kepemimpinan dan sikap kerja. Kata Kunci : Kepemimpinan, Sikap Kerja, Kualitas, Pelayanan, ATC