Jurnal Jendela Kesehatan "Analisis Kpuasan PAsien di Apotek Bhirawa"
| Main Author: | Yunitasari, Norainny |
|---|---|
| Format: | Article PeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
Stikes Delima Persada Gresik
, 2017
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| Subjects: | |
| Online Access: |
http://eprints.umg.ac.id/4106/1/Artikel%20Penelitian%20profil%20kepuasan%20pelayanan.pdf http://eprints.umg.ac.id/4106/ |
Daftar Isi:
- Pharmacy is a health service facility as a place for pharmacy practices to be carried out by pharmacists. The quality of pharmaceutical services greatly influences the quality of health services, and even becomes one of the factors determining the image of health care institutions in the eyes of the public. The majority of pharmacy service business companies start to focus on the basis of consumer satisfaction. Services that satisfy consumers will increase consumer loyalty. to determine the profile of customer satisfaction with pharmaceutical services from Apotek Bhirawa Anoraga Gresik. The research method uses descriptive quantitative research. The research instrument uses a questionnaire. The results of the study show: Consumer satisfaction at the Bhirawa Anoraga Pharmacy is satisfied, with an average value of satisfaction with the five dimensions of service quality (responsiveness, reliability, assurance, empathy, and tangible) of 3,81.