PENGARUH TRUST, COOPERATION, COMMITMENT DAN COMMUNICATION TERHADAP KEPUASAN NASABAH PENGGUNA KARTU KREDIT BANK NIAGA
| Main Author: | Supriasmono, Raden |
|---|---|
| Format: | Article info WorkOfArt Document Journal |
| Bahasa: | ind |
| Terbitan: |
Cakrawala Ekonomi dan Keuangan
, 2019
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| Subjects: | |
| Online Access: |
https://jurnal.stie-swadaya.ac.id/ojs/index.php/Cakrawala-Ekonomi-dan-Keuangan/article/view/41 https://jurnal.stie-swadaya.ac.id/ojs/index.php/Cakrawala-Ekonomi-dan-Keuangan/article/view/41/30 |
Daftar Isi:
- ABSTRACT; The research method used quantitative, with the population is customer or customer with the number of samples as much as 150 respondents, data analysis technique using correlation test, regression test and hypothesis test, From statistical test seen that the Trust variable generated positive and significant influence, partially insignificant, for the Communication variables known to have a positive and significant influence, and lastly on the test of Commitment variables obtained there is a positive and significant influence, The data processing simultaneously indicates that all independent variables (Trust, Cooperation, Communication, and Commitment) have positive and significant, meaning that if the Trust, Cooperation, Communication, and Commitment variables are improved, it will be followed by customer satisfaction variable and it is stated significant