KUALITAS PELAYANAN PASIEN RAWAT JALAN DI RUMAH SAKIT UMU DAERAH TRIKORA SALAKAN KECAMATAN TINANGKUNG KABUPATEN BANGGAI KEPULAUAN PROVINSI SULAWESI TENGAH
| Main Authors: | MOLIDA, NESMITA, RARES, JOYCE, PLANGITEN, NOVVA |
|---|---|
| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
Sam Ratulangi University
, 2020
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| Online Access: |
http://ejournal.unsrat.ac.id/index.php/JAP/article/view/31139 http://ejournal.unsrat.ac.id/index.php/JAP/article/view/31139/29864 |
Daftar Isi:
- This research aims to describe the quality of outpatient services at the Trikora Salakan Regional GeneralHospital, Tinangkung District, Banggai Islands Regency, Central Sulawesi Province. This type ofqualitative descriptive research. All data presented are in accordance with primary and secondary data.Data collection techniques based on observation, interviews and documentation. Data obtained fromvarious sources were analyzed and conclusions were drawn. The problem in this study lies in the qualityof outpatient services at the Trikora Salakn Regional General Hospital, Tinangkung District, BanggaiIslands Regency, Central Sulawesi Province. Capability, assurance and attention so that outpatients stilldo not get good health services, but not a few patients think that the quality of services provided is goodenough.Keywords: Quality, Service, Infrastructure, Reliability, Capability, Guarantee, Attention