Pengaruh Kualitas Sistem Dan Kualitas Informasi Terhadap Kepuasan Pengguna Enterprise Resource Planning-System Application And Product In Data Processing (ERP-SAP) Pada PT. Inalum (Persero) Sumatera Utara
| Main Authors: | Dessyana, Dessyana, Yolanda, Yola |
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| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
Universitas Pendidikan Ganesha
, 2022
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| Subjects: | |
| Online Access: |
https://ejournal.undiksha.ac.id/index.php/S1ak/article/view/41017 https://ejournal.undiksha.ac.id/index.php/S1ak/article/view/41017/21414 |
Daftar Isi:
- This study aims to test and analyze the impact of system quality and information quality on ERP-SAP user satisfaction in PT. Inalum (Persero) Sumatera Utara and to test and analyze whether service quality could moderate the relations between system quality and information quality of ERP-SAP user satisfaction in PT. Inalum (Persero) Sumatera Utara. Research is a quantitative study that uses primary data through the distribution of questionnaires. The population in this study were employees of PT. Inalum (Persero) Sumatera Utara which was authorized to use ERP-SAP. The study sample consisted of 161 employees. The data analysis used by researchers is SPSS. The results indicate that, simultaneously system quality and information quality had effect on ERP-SAP user satisfaction. Partially, only system quality had effect on ERP-SAP user satisfaction. The service quality did not moderate relations between system quality and information quality on ERP-SAP user satisfaction in PT. Inalum (Persero) Sumatera Utara..