Elderly Satisfaction on Chronic Disease Management Program at Public Health Center, Bandung City, West Java, Indonesia
| Main Authors: | Akbar, James Maladi, Gondodiputro, Sharon, Raksanagara, Ardini Saptaningsih |
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| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
International Journal of Integrated Health Sciences
, 2020
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| Subjects: | |
| Online Access: |
http://journal.fk.unpad.ac.id/index.php/ijihs/article/view/1935 http://journal.fk.unpad.ac.id/index.php/ijihs/article/view/1935/1523 http://journal.fk.unpad.ac.id/index.php/ijihs/article/downloadSuppFile/1935/1664 http://journal.fk.unpad.ac.id/index.php/ijihs/article/downloadSuppFile/1935/1665 |
Daftar Isi:
- Objective: To identify the satisfaction level of the elderly on the health services provided by The Chronic Disease Management Program (prolanis) at the Public Health Center (puskesmas).Methods: A descriptive quantitative study with a cross-sectional approach had been carried out to 112 elderly from 8 puskesmas in Bandung City, West Java, Indonesia. This study was conducted from August until November 2019. The variables in this study were 5 dimensions of the SERVQUAL. The collected data were analyzed using percentages and the Importance-Performance matrix.Results: The satisfaction level of the elderly on the health services provided by the prolanis was 92%. The dimension that has the highest satisfaction level was the assurance dimension (94,6%) and the lowest one was the tangibles dimension (84,8%). The result of the importance-performance matrix showed that assurance, responsiveness, and empathy dimensions needed to be maintained to reach the patient’s satisfaction. Conclusions: The elderly satisfaction on the health services provided by the prolanis is high in every dimension of the SERVQUAL.