PENGARUH TANGIBLES, RESPONSIVENESS, EMPHATY DALAM PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP DI RUMAH SAKIT UMUM DAERAH KABUPATEN KARANGANYAR
| Main Authors: | B., Liany Ardiana; Fakultas Ekonomi Universitas Surakarta, Trisnowati, Juni; Fakultas Ekonomi Universitas Surakarta |
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| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
SMOOTING
, 2018
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| Subjects: | |
| Online Access: |
http://ejournal.unsa.ac.id/index.php/smooting/article/view/497 http://ejournal.unsa.ac.id/index.php/smooting/article/view/497/301 |
Daftar Isi:
- In this study, the authors aimed to determine the effect of aspects of tangibles, responsiveness and empathy in the service of patient satisfaction at the District General Hospital Karanganyar either partially or simultaneously. The hypothesis in this study are: Suspected aspects of tangibles, responsiveness and empathy in the service of a significant effect on patient satisfaction in the Regional General Hospital Karanganyar either partially or simultaneously. Data needed in this research is primary data obtained by questionnaire from a sample of 143 respondents. Analysis of the data used in this research is multiple linear regression, t test, F test and coefficient of determination. The result of data analysis in this study it can be concluded that this aspect of tangibles, responsiveness and empathy in the service of a significant effect on patient satisfaction in the Regional General Hospital Karanganyar either partially or simultaneously.