PERANAN KUALITAS SISTEM e-REGISTRATION TERHADAP KEPUASAN PENGGUNA DAN KEPATUHAN WAJIB PAJAK DI KANTOR PELAYANAN PAJAK (KPP) PRATAMA CIMAHI
| Main Authors: | Syafariani, Fenny; Universitas Komputer Indonesia (UNIKOM), Nadeak, Ronauli; Universitas Komputer Indonesia (UNIKOM) |
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| Format: | Article info eJournal |
| Bahasa: | eng |
| Terbitan: |
Gaung Informatika
, 2012
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| Subjects: | |
| Online Access: |
http://jurnal.usahidsolo.ac.id/index.php/GI/article/view/20 http://jurnal.usahidsolo.ac.id/index.php/GI/article/view/20/17 |
Daftar Isi:
- This research was conducted as background by the using of e-Registration system that aims to enhance customer satisfaction and service manager registration Taxpayer Identification Number (TIN) to the target in order to achieve compliance with the taxpayer. This study aims to determine how much the quality of e-Registration system is instrumental to the satisfaction of the management and taxpayer compliance. The method used is inferential statistical method with quantitative approach the data analysis using statistical tools used to analyze the variables studied. The data used are the primary data using questionnaires. The subject of this study were managers who specialize in handling and use of taxpayers e-Registration system at KPP Pratama Cimahi.From the analysis of these things can be explained as follows: of the t test results are known hypothesis H0: ρ = 0, the hypothesis H0 : ρy1X= 0 both simultaneously and partially shows that there is no role or contribution of the variable quality of e-Registration system (X ) for the management satisfaction variables (Y1). While the hypothesis H1: ρ ≠ 0, the hypothesis H1 : ρy2X≠ 0 indicates that simultaneous and partial variable quality of e-registration system (X) act on taxpayer compliance (Y2).